Question 1

Do you have a showroom?

Accepted Answer

Yes, Pouffie has a showroom in Indonesia Design District PIK 2 where you can experience materials and comfort in person. 
Our operational hours : 
Monday to Thursday 11 AM – 8 PM
Friday – Sunday & Public Holiday 10 AM - 10 PM

Question 2

Are Pouffie products made-to-order and customizable to fit my space?

Accepted Answer

Yes.  All Pouffie products are made-to-order, designed to adapt to a wide range of spaces—from apartments and private homes to retail and commercial environments. Each piece is crafted upon order, allowing flexibility in dimensions, materials, and finishes to ensure it fits both the spatial requirements and the overall design direction.
Our collections include modern furniture such as sofas, tables, bed frames, and seating pieces, all developed with a clean, contemporary approach. Whether for compact layouts or larger-scale interiors, our team can assist in refining proportions, material selection, and configurations to achieve a well-balanced result.
Based in Jakarta, Pouffie also provides nationwide delivery across Indonesia.

Question 3

How can I place an order?

Accepted Answer

You can place an order by contacting our team, discussing your preferred product specifications, and confirming the final quotation, materials, dimensions, and delivery details.

Question 4

Are Pouffie products made-to-order or ready stock?

Accepted Answer

Most Pouffie products are made-to-order. This allows us to maintain quality, attention to detail, and flexibility in dimensions, materials, and finishes.
We also carry a limited selection of ready stock pieces. For availability, kindly contact our team for more information.

Question 5

Do you offer solid wood furniture tailored to my space?

Accepted Answer

Yes. Pouffie offers selected furniture pieces, including solid wood tables and other custom items, tailored to suit your layout and requirements.

Question 6

How long does production take?

Accepted Answer

Production time depends on the item, quantity, and level of customization. Our team will confirm the estimated lead time at the time of order.

Question 7

Can I request repair or replacement parts?

Accepted Answer

Depending on the product and issue, Pouffie may assist with repair, maintenance, or selected replacement components. Our team will review each request individually.
We also offer reupholstery and restoration services for furniture, subject to assessment. Service scope and applicable fees will vary depending on the condition and requirements.

Question 8

Can I order from outside Jakarta?

Accepted Answer

Yes. Pouffie accepts orders from clients across Indonesia and can coordinate nationwide delivery through trusted third-party logistics providers. We recommend shipping insurance for out-of-area deliveries.
For full details on delivery methods, coverage, and responsibilities, please refer to our Shipping page.

Question 9

Do you offer after-sales support?

Accepted Answer

Yes, Pouffie provides after-sales assistance depending on the condition and type of request. For full terms and service details, please refer to our After-Sales Service page.

Question 10

Can I cancel or return my order?

Accepted Answer

As all products are made-to-order, cancellations and refunds are not available once production has begun. Please see our Refund Policy for details.

Frequently asked questions